About Us

Eden’s Gardeners provides professional gardening, landscaping, and grounds maintenance services.

Full company details, trading address, and contact information will be provided on all quotations and invoices.

The Contract

A legally binding contract is formed once:

• You accept our written quotation (by email, message, or signature), and
• We confirm acceptance of your instruction.

The contract consists of:

• These Terms & Conditions
• The agreed written quotation
• Any written variations agreed after acceptance

Our Legal Duty Under the Consumer Rights Act 2015

We are legally required to ensure that:

• Services are carried out with reasonable care and skill
• Work is completed within a reasonable time (unless a specific timescale is agreed)
• Work is completed for a reasonable price where no fixed price is agreed

If we fail to meet these requirements, you are entitled to remedies under UK law including:

• A repeat performance of the service, or
• A price reduction where appropriate

These statutory rights are not affected by our Terms & Conditions.

Quotations & Pricing

• All quotations are valid for 90 days unless otherwise stated in writing.
• Prices are based on site conditions existing at the time of quotation.
• If unforeseen site conditions arise (for example hidden obstructions, poor ground conditions, restricted access), we will:
  
  • Discuss this with you immediately
  • Obtain your written agreement before carrying out any additional chargeable work
•  
• VAT will be charged where applicable at the prevailing rate.

Variations to Work

No additional work will be undertaken or charged without your prior written agreement.

Any agreed variations will be confirmed in writing before work proceeds.

Booking, Start Dates & Delays

• Start dates are provided as estimates and are subject to:
  
  • Weather conditions
  • Ground conditions
  • Availability of labour and materials
•  
• We will always keep you informed of any unavoidable delays.

We are not liable for delays caused by circumstances outside our reasonable control (including severe weather, supplier issues, or illness).

Cancellation Rights (Cooling-Off Period)

Distance & Off-Premises Contracts

Where you accept a quotation:

• Online
• By email
• By telephone
• Or away from our business premises

You have a 14-day legal cooling-off period under the Consumer Contracts Regulations 2013.

During this period:

• You may cancel for any reason and receive a full refund
• No work will normally commence without your express written request

If You Request Work to Start During the Cooling-Off Period

If you ask us to begin work during the 14-day period:

• You acknowledge that your right to cancel will be reduced
• You will be required to pay for any work completed up to the point of cancellation

After the Cooling-Off Period

If you cancel after 14 days, a reasonable charge may apply to cover:

• Labour already booked
• Materials already purchased
• Administrative costs

Payment Terms

Domestic Customers

• Payment is due on receipt of invoice, unless otherwise agreed in writing.
• We will issue invoices within 5 working days of work completion.
• Late payments may result in reasonable recovery costs in line with UK legislation.

Standard of Work

We will carry out all work:

• Using appropriate professional equipment and materials
• To a reasonable professional standard expected of a skilled gardening and landscaping contractor

Soft landscaping is affected by seasonal conditions and weather and therefore natural variations are not considered defects.

Waste Removal & Materials

• Waste removal will be carried out as specified in your quotation.
• If you ask us to leave materials (soil, plants, turf, timber, woodchip, etc.), Eden’s Gardeners accepts no responsibility for:
  
  • Deterioration
  • Movement
  • Reuse suitability after completion

Plants, Turf & Aftercare

• All plants and turf are supplied in good condition at the time of installation.
• Ongoing aftercare (watering, feeding, protection from frost, pests, and drought) is the customer’s responsibility.
• We cannot guarantee plant survival where failure is due to:
  
  • Adverse weather
  • Ground conditions
  • Lack of maintenance
  • Pest or disease
•  
• This does not affect your statutory rights if plants are faulty at the time of supply.

Access & Responsibilities

You are responsible for:

• Providing clear and safe access to the work area
• Ensuring pets and children are kept away from work zones
• Securing permission where neighbouring access is required

Protection of Property

Reasonable care will be taken to avoid damage. However:

• Garden works naturally involve soil movement, machinery, and materials
• Customers must remove or protect fragile items before work begins
• We are not responsible for damage to surfaces that are already weak or unstable

Any accidental damage caused by us will be repaired or compensated in line with our insurance and UK consumer law.

Underground & Overhead Services

• You must inform us of all known underground services (pipes, drains, cables).
• We are not responsible for undisclosed or incorrectly marked services.
• This does not affect your statutory rights in cases of negligence.

Measurements

All measurements and areas quoted are approximate and provided as estimates.

Insurance

We hold appropriate Public Liability Insurance for all work undertaken.

Complaints & Dispute Resolution

If you are unhappy with any aspect of the service:

1. You must contact us within 7 days of completion
2. We will inspect the issue and attempt to resolve it promptly
3. If a resolution cannot be reached, you may refer the matter to:
   
   • Alternative Dispute Resolution (ADR), or
   • The UK civil courts

Nothing in these Terms removes your statutory legal rights.

 Force Majeure

We are not liable for failure or delay caused by events outside our reasonable control, including:

• Extreme weather
• Flooding
• Fire
• Supplier failure
• National emergencies

Photography & Marketing

We may take photographs of completed work for:

• Our website
• Social media
• Promotional materials

No personal or identifiable information will be published without your written consent.

Data Protection

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your personal data is used only for providing quotations, booking work, and invoicing.

 Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.